What does IBAS stand for?

IBAS (Independent Betting Adjudication Service) is a third party organization in the UK that provides dispute resolution services to customers who have complaints about licensed gambling operators. IBAS is an Alternative Dispute Resolution (ADR) provider, which means they offer an independent and impartial service to customers who cannot resolve their complaints directly with the

gambling operator. Established in 1998, IBAS is licensed by the UK Gambling Commission as an ADR provider to the gambling industry. IBAS offers an accessible, transparent and efficient process for resolving disputes between customers and operators, including sports betting, casino, poker and other forms of gambling. The services are free for customers.

If a customer files a complaint with IBAS, the organization will investigate the matter and make a decision based on the evidence presented. The decision binds the operator, but not the customer. IBAS aims to resolve disputes as quickly as possible, usually within 10 weeks of receipt of the complaint. Check who is enrolled at I.B.AS.

When should I contact IBAS?
You should contact the Independent Betting Adjudication Service (IBAS) if you have a complaint about a UK licensed gambling operator and cannot resolve it directly with the operator. IBAS offers an independent and impartial dispute resolution service between customers and gambling operators.

Here are some examples of situations in which you might want to contact IBAS:

You have a dispute with a gambling operator about the outcome of a bet or game.

You feel that a gambling operator has unfairly treated or violated their terms and conditions.

You did not receive the salary or bonus that you felt you were entitled to.

You believe that a gambling operator is not complying with applicable laws and regulations.

If you have attempted to resolve your complaint with the gambling operator and have not received a satisfactory response, you can contact IBAS for assistance.IBAS will investigate the matter and make a decision based on the evidence presented. The services are free for customers. What does IBAS stand for?

How can I contact IBAS?
There are several ways to contact the Independent Betting Adjudication Service (IBAS) in the UK:

1. Online: You can visit the IBAS website and submit an online complaint form.This is the easiest and quickest way to contact IBAS from the comfort of your own home.

2. Email: You can email IBAS at [email protected] sure you provide your name, address and a detailed description of your complaint and any relevant evidence.

3. Telephone: You can call IBAS on +44 (0)20 7347 5883. This is the best option if you want to speak to someone directly and report your complaint over the phone.

4.Post: You can send a letter to IBAS at the following address:

Independent Betting Adjudication Service Ltd

PO Box 62639
London EC3P 3AS

If you choose to contact IBAS by email, phone, or post, make sure to include all the relevant details of your complaint and any supporting evidence, such as screenshots, emails, or correspondence with the gambling operator. IBAS will use this information to investigate your complaint and make a decision based on the evidence provided.