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An upsell is when your prospect has already said "yes" to buying something from you, and then they decide at the same time to buy something else. The classic example of this is the MacDonald's "Would you like fries with that?' The customer has already bought a hamburger and now the employee has nudged them into buying something else.

A downsell is when your prospect has said "no" to your initial offer so you present a second offer. Typically the downsell is less expensive than the original offer. So, for instance, the customer decides the MacDonald's hamburger is too expensive and
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decides to buy just an ice cream cone.
NEW YORK (Reuters) - U.S. stocks rose on Wednesday as investors bet on recently weakened technology and financial shares ahead of earnings from bellwethers Intel Corp and JPMorgan Chase & Co, taking the Dow industrials to a fresh 15-month high.

Oprah Winfrey knows how to keep viewers on the edge of their seats.
AUSTIN/ATLANTA (Reuters) - High unemployment and reluctant consumers will likely make an incipient U.S. economic recovery weak and erratic, top Federal Reserve officials said in a string of speeches across the country on Tuesday.

NEW YORK (Reuters) - Stock index futures edged lower on Tuesday as investors paused after the market hit a 13-month high in the previous session on expectations for prolonged low interest rates.

NEW YORK (Reuters) - A broad U.S. stocks rally sent the Dow industrials to a 13-month high on Monday, after the Group of 20 pledged to keep aid flowing to the world economy, strengthening investors' desire for risk.

NEW YORK (Reuters) - As unemployment in the United States edges above 10 percent, anxious investors will look to earnings reports from major retailers for signs of life in the beaten-up consumer.

FRANKFURT (Reuters) - Opel's top German labor leader said on Sunday he was willing to hold negotiations over a restructuring of the European carmaker under its parent General Motors so long as it gains greater independence.

ST ANDREWS, Scotland (Reuters) - Treasury Secretary Timothy Geithner on Saturday stressed the necessity of keeping global economic stimulus in place until recovery is assured and opposed the utility of a tax on financial transactions as a way to dampen risky bank behavior.

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